Transparent, time-bound resolution across every Maidvy service. Operated by Logibyte Technologies.
This page explains how Maidvy handles customer and worker grievances end-to-end. If you have an active case, please quote your Case ID when contacting us via any channel below or through /support.
Maidvy is committed to a transparent, respectful and time-bound grievance redressal process for every customer and worker on the platform. This page explains how to file a grievance, what to expect and how issues are escalated if not resolved.
You can raise a grievance through any of the following channels:
Website: /support (Case ID issued instantly).
Email: support@maidvy.com — include your Booking ID and a clear description.
Phone / WhatsApp: +91 92899 72093 (Mon – Sat, 10:00 AM – 6:00 PM).
Every grievance is acknowledged within 1 working day of receipt with a written Case ID. Acknowledgement does not by itself constitute a resolution.
Standard cases are resolved within 7 working days from acknowledgement. Complex cases (involving multi-party coordination, replacement sourcing, or verification checks) may take up to 15 working days.
If you are not satisfied with the initial resolution, you may escalate the matter as follows:
Level 1 — Assigned Relationship Manager (via the Case ID).
Level 2 — Operations Head (write to support@maidvy.com with subject 'Escalation — <Case ID>').
Level 3 — Grievance Officer (contact details below).
Working hours: Monday to Saturday, 10:00 AM – 6:00 PM IST. Closed on Sunday and public holidays.
Do I need a Booking ID? Not to file a grievance — but if you have one, sharing it speeds up verification and coordination.
Will I get a written response? Yes. Every case is documented and closure is confirmed in writing over email.
Can I request anonymity? Complaints from customers are visible to the assigned Maidvy team; identity is not shared with the worker unless legally required.
This grievance framework is governed by the laws of India. Nothing in this page limits any customer’s statutory rights under applicable consumer or data-protection law.
