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Verified Domestic Help for Families Across Delhi NCR
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Maidvy
Replacement Request

Need a new helper? We’ve got you.

Requests are actioned under your active plan — subject to replacement balance, policy compliance, outstanding payments and availability of suitable candidates.

Eligibility
Active plan · replacement balance available · policy compliance
Timeline
2–15 working days (up to 55 for complex profiles)
Process
Verify → source → interview → deploy
Coverage
Plan-based — see Replacement Policy
1
Your booking
Help us find your account quickly.
2
Current deployment
About the helper currently deployed.
3
Reason & details
A little context helps us allocate the right replacement.
Submissions are reviewed within one working hour. Requests are actioned as per our Replacement Policy.
How replacement works

From your request to a helper at your door — in five steps.

Every request follows the same, structured process so nothing slips through.

  1. 1
    Submit Request
    Share booking ID, deployed worker and reason. Takes ~2 minutes.
  2. 2
    Verification
    Our team validates plan status, replacement balance and eligibility.
  3. 3
    Candidate Shortlisting
    Verified profiles sourced and matched to your household needs.
  4. 4
    Interview & Approval
    Audio / video interviews scheduled; you finalise the candidate.
  5. 5
    Replacement Deployment
    New helper joins at your home; handover completed.