Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all service subscriptions and package fees paid to Maidvy (operated by Logibyte Technologies) through the website, mobile application, WhatsApp, or over-the-phone bookings. It should be read together with our Terms & Conditions and the specific package details agreed at the time of booking.

Refunds are assessed on a case-by-case basis based on the stage of service delivered and the reason for cancellation. The high-level structure is:

• Before profile sharing has begun — highest refund percentage may be available, subject to processing and administration charges.
• After profiles have been shared but before interviews — partial refund possible after deducting sourcing and coordination costs.
• After interviews have been arranged — limited refund possible, since significant effort has already been invested.
• After a Helper has been successfully deployed — the service fee is generally non-refundable, and the replacement policy will apply instead.

To request cancellation of a booking, please raise the request through any of the following channels within a reasonable time from the booking date:

• Reply to your booking-confirmation email from support@maidvy.com.
• Send a WhatsApp message on +91 92899 72093 quoting your booking ID.
• Contact your allocated Relationship Manager directly.

A cancellation request will only be considered valid once it has been acknowledged in writing (email or WhatsApp) by a Maidvy representative. Verbal requests, without written follow-up, may not be actioned.

Maidvy is unable to process a refund in the following situations. The customer’s recourse in these cases is the applicable Replacement Policy rather than a refund:

• A Helper has been successfully placed and the engagement has commenced, unless Maidvy is fundamentally unable to deliver ongoing service.
• The Customer terminates the engagement based on preferences that could not reasonably be pre-committed by Maidvy (e.g. specific dialect, sub-caste, or non-work-related personal criteria).
• The Customer refuses to interview the reasonable number of profiles shared under the plan.
• The Customer directly hires or engages a Helper introduced by Maidvy without utilising the Platform (a violation of our Terms).
• Bookings cancelled beyond the cancellation window specified in the chosen package.
• Fraudulent, duplicate or bad-faith bookings.

If a deployed Helper leaves the engagement or is found unsuitable, Maidvy’s primary remedy is the Replacement Policy applicable to your active subscription.

• Replacement is offered subject to availability of a suitable Helper in your location and category.
• The number of replacements available depends on the package selected at the time of booking.
• Reasonable turnaround time will apply and will be communicated by your RM.

Where Maidvy is objectively unable to provide any replacement within the subscription tenure, a partial pro-rata refund of the unused portion of the service fee may be considered, after deducting sourcing, coordination and administrative costs already incurred.

Maidvy is a placement facilitation service, not a product marketplace. Because significant effort is invested in sourcing, verification and coordination even before a Helper joins your household, our operating model relies on replacements rather than blanket refunds.

Where a refund is approved, it will be processed as follows:

• Acknowledgement of the refund request within 3 business days of receipt.
• Assessment and approval within 7 business days.
• Refund initiated to the original payment source within 3 business days of approval.
• Depending on your bank or card issuer, the refunded amount typically reflects in your account within 5–10 business days from initiation.

Where a refund is approved, the following non-refundable amounts may be deducted before the balance is returned:

• Payment gateway / processing charges paid to the acquiring bank.
• GST already remitted to tax authorities on the collected amount.
• A reasonable administration and sourcing fee reflecting effort already invested in your booking.
• Convenience or emergency-booking charges as agreed at the time of booking.

If a Customer initiates a chargeback or payment reversal without first raising a dispute through Maidvy’s customer support, we reserve the right to submit documentary evidence to the bank or payment gateway establishing that the Service was duly delivered — including booking confirmations, communication records, profiles shared, interview logs and deployment status.

Any dispute regarding this Refund & Cancellation Policy shall first be resolved through good-faith discussion between the Customer and Maidvy customer support. Unresolved matters shall be subject to the exclusive jurisdiction of the courts at Delhi, India, and shall be governed by Indian law.

To request a cancellation, dispute a refund decision, or ask any question about this Policy: