Terms & Conditions

Maidvy is a household staff placement and facilitation platform. We connect Customers with independent domestic staff, including but not limited to maids, cooks, nannies, babysitters, JAPA (post-natal care) maids, patient caregivers, and all-rounders (“Staff” or “Helper”), across our serviceable locations in Delhi NCR and Bangalore.

The service fee charged by Maidvy is strictly for sourcing, verification, coordination, and replacement facilitation, and is separate and distinct from the salary/wages payable to the Helper, which is paid directly by the Customer to the Helper unless otherwise explicitly stated in your subscription plan.

By using the Platform, you confirm that you are at least 18 years of age and competent to enter into a binding contract under the Indian Contract Act, 1872.

You agree to provide accurate, current, and complete information during registration and booking, including your name, address, and contact details, and to keep this information updated.

You are responsible for maintaining the confidentiality of your login credentials (including OTP-based access) and for all activities that occur through your account.

To avail Services, the Customer must submit a booking request specifying the type of Helper required, preferred working hours, location, and duration of engagement.

Upon booking, a Maidvy representative/Relationship Manager (RM) will contact the Customer to confirm requirements and assist in identifying a suitable Helper from our verified network.

A booking is confirmed only upon payment of the applicable service fee/subscription amount as displayed on the Platform at the time of booking.

Maidvy undertakes a verification process for all Helpers listed on the Platform, which may include identity document checks, address verification, and reference checks, carried out to the best of our operational ability.

Maidvy is not liable for any act, omission, negligence, theft, misconduct, or criminal act committed by a Helper during or after the period of engagement. The Customer’s recourse for such acts shall be against the concerned individual in accordance with applicable law, and Maidvy will extend reasonable cooperation (such as sharing verification records on file) to assist any lawful investigation.

Subject to the Customer being on an active, paid subscription/package, Maidvy offers a replacement facility, under which we will make reasonable efforts to provide an alternate Helper if the originally placed Helper is unable to continue, is unsuitable for the assigned tasks, or leaves the engagement, within the validity period of the subscription.

Replacement is subject to availability of Staff in the Customer’s location and category, and the number of replacements permitted (if capped) will be as specified in the chosen package at the time of booking.

Replacement requests must be raised through official Maidvy channels (customer support / WhatsApp / RM) with reasonable detail of the issue faced. Maidvy reserves the right to assess the request before initiating replacement.

All service fees are displayed on the Platform and must be paid in full through the accepted payment methods before a booking is confirmed.

Refunds, where applicable, will be processed within the timelines specified in our Refund Policy, subject to deduction of any applicable processing/convenience charges.

In case any transaction made towards our Services is questioned, contested, or reversed through a bank or payment gateway, Maidvy reserves the right to respond with relevant records establishing that the Service was duly delivered, including but not limited to booking confirmations, communication records, and Helper deployment details.

Any extension of service duration beyond the originally booked period is subject to availability and will be charged at the applicable extension rate communicated by your RM at the time of request.

The Customer agrees to:

• Treat the Helper with dignity, respect, and in accordance with applicable labour and human rights laws. Any form of harassment, abuse, discrimination, or unlawful conduct towards the Helper is strictly prohibited and may result in immediate termination of service without refund, besides exposing the Customer to independent legal liability under applicable law.
• Ensure a safe working environment for the Helper.
• Not sub-let, resell, or commercially exploit the Helper’s services to a third party without Maidvy’s written consent.
• Make timely salary payments directly to the Helper as mutually agreed, independent of the service fee paid to Maidvy.
• Report any grievance, safety concern, or dispute involving the Helper to Maidvy customer support promptly, rather than resorting to unilateral or unlawful action.

The Customer may request cancellation of a booking prior to Helper deployment, subject to the cancellation terms communicated at the time of booking.

Maidvy reserves the right to suspend or terminate access to the Platform or any ongoing service, without prior notice, in case of a breach of these Terms, fraudulent activity, non-payment, or conduct that endangers the safety or dignity of our Staff.

Termination of service by either party does not absolve either party of obligations (including payment obligations) accrued prior to such termination.

Maidvy shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of property, loss of data, emotional distress, or any harm arising from the acts/omissions of a Helper, to the extent permissible under applicable law.

Maidvy makes no warranty, express or implied, regarding the continuous, uninterrupted, or error-free availability of the Platform or Staff.

All content on the Platform, including the Maidvy name, logo, design, text, graphics, and software, is the property of Logibyte Technologies and is protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any part of the Platform without our prior written consent.

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Platform, you consent to such collection and use.

In accordance with applicable law, any grievances or complaints regarding the Platform or Services may be addressed to our Grievance Officer:

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts at Delhi, India.

Maidvy reserves the right to modify or update these Terms at any time without prior notice. Continued use of the Platform after such changes constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.

For any questions regarding these Terms, please contact us at: