How payments work on the Maidvy platform operated by Logibyte Technologies — methods, confirmations, refunds and grievance redressal.
This Payment Policy (“Policy”) forms part of, and is to be read together with, Maidvy’s Terms & Conditions. It applies to all customers making payments on the Maidvy platform (a service of Logibyte Technologies) for any subscription, package, or service fee.
1.1 The amount paid by the customer to Maidvy is a service fee for sourcing, verification, coordination, and replacement facilitation, and is separate and distinct from the salary/wages payable to the Helper.
1.2 Unless explicitly stated in the customer's chosen subscription plan, the Helper's salary is to be paid directly by the customer to the Helper, and does not form part of the amount collected by Maidvy.
2.1 Maidvy accepts payments through the payment methods displayed on the Platform at the time of booking, which may include UPI, debit/credit cards, net banking, and other modes supported by our payment partners.
3.1 A booking is confirmed only upon successful receipt of full payment of the applicable service fee/subscription amount.
3.2 In the event of a failed or partial payment, the booking will not be processed until payment is successfully completed.
4.1 All prices displayed on the Platform are inclusive/exclusive of applicable taxes as indicated at checkout.
4.2 Any payment gateway convenience fees, processing charges, or bank charges levied by third parties are separate from Maidvy's service fee and may be borne by the customer where applicable.
5.1 Any extension of service duration beyond the originally booked period is subject to availability and will be charged at the applicable extension rate communicated by your Relationship Manager (RM) at the time of request.
5.2 Any additional services requested by the customer outside the scope of the original booking may attract additional charges, to be communicated and agreed upon before such services are rendered.
6.2 Any outstanding payment obligations survive the termination or cancellation of a booking and remain payable by the customer.
Refunds, where applicable, are governed by Maidvy’s separate Refund Policy and are processed only in accordance with the conditions specified therein.
8.1 In the event any transaction is questioned, contested, or reversed through a bank or payment gateway, Maidvy reserves the right to respond with relevant records establishing that the Service was duly delivered, including booking confirmations, communication records, and Helper deployment details.
Any grievance regarding payments made on the Platform may be addressed to our Grievance Officer:
This Policy shall be governed by the laws of India. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Delhi, India.
