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Verified Domestic Help for Families Across Delhi NCR
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Maidvy
Support & Complaints

We’re here to help — fast, and fully tracked.

Raise a ticket, share feedback or request a callback. Every case receives a Case ID and a stage-tracked resolution — no lost emails, no repeated explanations.

Business Hours
Mon–Sat · 10:00 AM – 6:00 PM IST
Response Time
Within 1 working hour
Emergency
Call +91 92899 72093
Escalation
grievance@maidvy.in
Pick a channel

Reach us the way you prefer.

WhatsApp Support
Fastest response
Open
Call Support
Mon–Sat · 10 AM – 6 PM
Open
Email Support
Detailed cases
Open
What’s the concern?

Pick a category to route your case.

Choosing the right category speeds up resolution and gets your case to the right team.

1
Your details
Even without a Booking ID, we can help you.
2
Case classification
Set the priority so we treat it correctly.
3
Describe your issue
Specifics like dates, names and screenshots help us resolve faster.
All support tickets are handled per our commitment to fair and timely resolution. Full details in our Grievance Redressal Policy.

Prefer to talk? Contact our team. After submission you’ll see a Case ID on screen and receive an email confirmation shortly.

What happens next

After you hit submit — here’s the journey.

Full transparency, from the acknowledgement email to the final resolution.

  1. 1
    Instant Acknowledgement
    You’ll see a confirmation on screen and receive an email within minutes.
  2. 2
    Case ID Generated
    Every ticket gets a unique, trackable Case ID for full transparency.
  3. 3
    Dedicated Executive
    A support executive owns your case from open to resolution.
  4. 4
    Email & WhatsApp Updates
    Stage-tracked updates land in your inbox and WhatsApp.
  5. 5
    Escalation Process
    Unresolved after SLA? Escalate to grievance@maidvy.in for review.