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What is Maidvy?

Maidvy is a domestic help and home staffing service operated by Logibyte Technologies, with its registered office in Bengaluru. It helps families find, interview and onboard house maids, live-in helpers, baby caretakers, nannies, Japa maids, cooks and elder care attendants, with identity and available document verification as applicable and plan-based replacement support.

How does Maidvy work?

You share your requirement, confirm the booking with a ₹5,900 advance (₹5,000 + GST), receive matched helper profiles, interview shortlisted candidates by audio or video, and finalise. Maidvy then coordinates joining and supports you through a Relationship Manager, including eligible replacements during your active plan.

How can I hire a maid through Maidvy?

Submit your requirement on the Book Now page, request a callback, or message Maidvy on WhatsApp. An advisor will confirm the role, hours, city and household needs, explain the plans and begin sourcing once the booking advance is paid.

What types of domestic help does Maidvy provide?

House maids, all-rounder domestic helpers, full-time maids, live-in maids, male domestic helpers, housekeeping staff, baby caretakers, nannies, babysitters, Japa maids, cooks, professional chefs, elder care attendants and patient care attendants. Care roles are non-medical.

What is the difference between a house maid and an all-rounder maid?

A house maid focuses on cleaning, utensils, laundry and upkeep. An all-rounder combines cleaning with basic cooking and some help with children or elders. Choose an all-rounder only if all the tasks realistically fit within the agreed hours.

Does Maidvy offer part-time domestic help?

Maidvy arranges daytime help on fixed 6, 8, 9 or 10-hour schedules, and 24-hour live-in help. It does not arrange short visiting help for an hour or two. A 6-hour schedule is the shortest daytime option.

Can I hire a maid for six, eight, nine or ten hours?

Yes. Daytime help is available on 6, 8, 9 or 10-hour schedules, all under the Daytime Plan (₹15,000 + 18% GST = ₹17,700). List your tasks and their realistic times first, then choose the schedule that covers them with breaks.

Does Maidvy offer 24-hour live-in maids?

Yes. Maidvy arranges live-in maids on the 24×7 Live-In Plan (₹25,000 + 18% GST = ₹29,500). The helper lives in your home with agreed working hours, uninterrupted sleep, breaks and a weekly off. Live-in does not mean round-the-clock work.

What duties can a domestic helper perform?

Duties depend on the role: cleaning, utensils, laundry, ironing, cooking, childcare routines, elder support or household management. Write every task, the hours and the weekly off on a duty sheet before joining, so both sides agree on the role.

Which services or tasks are excluded?

Medical or nursing care, hazardous or unsafe tasks, work at multiple homes, and excessive hours without rest are outside the role. Families must not withhold a helper's identity documents. Duties that were not agreed should not be added without discussion.

Does Maidvy employ workers directly?

No. Maidvy facilitates sourcing, verification as applicable, matching, interviews and deployment. The helper is engaged by your household, and the monthly salary is agreed and paid directly between you and the helper.

Which cities does Maidvy serve?

Delhi, Gurgaon, Noida, Greater Noida, Ghaziabad and Faridabad in Delhi NCR, plus Bengaluru, Mumbai, Pune and Kolkata. These are operating service areas; Maidvy's registered office is in Bengaluru. For other locations, contact Maidvy to check availability.

What is a 24-hour live-in maid?

A 24-hour live-in maid is a domestic helper who lives in your home. "24-hour" describes residence and presence across the day, not continuous work. The helper has agreed working hours, uninterrupted sleep, meal breaks and a weekly off, and the family provides a private space and meals.

Live-in helpers can do housework, cooking, childcare or elder support within agreed duties. Prepare the room and duty sheet before joining.

How does live-in domestic help work?

After you choose a helper through interviews, the helper moves into your home on the joining date. You agree a daily schedule, rest and sleep times, weekly off and duties in advance. Maidvy's Relationship Manager supports the placement during your active plan.

Does 24-hour live-in mean continuous work without rest?

No. A live-in helper needs uninterrupted sleep, meal breaks, reasonable daily working hours and a weekly off. Expecting work at all hours is unfair and is a common reason live-in placements end early. Night calls should be for genuine emergencies only.

What accommodation must the customer provide?

A private, ventilated sleeping space with a bed or mattress, bedding, storage for belongings, a fan or suitable ventilation, light and access to a clean toilet and bathing area with privacy. A corridor or kitchen floor is not suitable.

Who provides food and basic living arrangements?

The family provides meals, drinking water and accommodation for live-in staff. These costs are separate from Maidvy's service fee and from the helper's salary.

What duties can a live-in maid perform?

Household cleaning, utensils, laundry, help with cooking, and support with children or elders, as agreed in the duty sheet. Specialised live-in roles include live-in nannies, baby caretakers, cooks and elder care attendants.

How are rest periods and leave handled for live-in help?

Agree daily rest breaks, a sleep period, a weekly off, festival leave and visits home before joining, and write them on the duty sheet. Review the arrangement together after the first month.

How do I select a live-in maid?

Share your requirement, review matched profiles and interview shortlisted candidates by audio or video. Discuss duties, hours, rest, room, food and salary openly in the interview, then finalise the helper who fits best.

How is a live-in worker's salary determined?

The salary is mutually agreed between the family and the helper based on experience, duties, working hours, city and agreement. Maidvy does not set or publish salary figures. The salary is paid directly to the helper and is separate from Maidvy's fee.

What are the agency charges for live-in maid services?

The 24×7 Live-In Plan is ₹25,000 + 18% GST = ₹29,500. A ₹5,900 booking advance (₹5,000 + GST) is adjusted against the total fee. The plan includes up to 3 replacements during the active plan, subject to the Replacement Policy.

How does replacement support work for live-in help?

During an active 24×7 Live-In Plan, up to 3 replacements are available if the helper cannot continue, is unsuitable for the agreed work or leaves. Requests are verified, and replacement generally takes 2 to 15 working days, which is not guaranteed.

How can I hire a baby caretaker?

Share your child's age, routine and the hours you need. Maidvy shares matched profiles, coordinates audio or video interviews and supports joining. Baby caretakers can work daytime schedules of 6, 8, 9 or 10 hours, or live in.

What is the difference between a nanny and a baby caretaker?

A baby caretaker focuses on the daily routine of an infant or toddler: feeding as instructed, bathing, changing, naps and play. A nanny supports an older baby or young child's wider routine, including meals, activities and school-time support.

What duties can a baby caretaker perform?

Preparing feeds as parents instruct, bathing, changing, settling naps, play, keeping baby items clean and baby laundry. Duties are agreed in advance. Caretakers do not provide medical care.

Can a caretaker assist with feeding, bathing and hygiene?

Yes. Feeding as parents instruct, bathing, nappy changes and hygiene routines are core tasks for baby caretakers. Medicines should be given only as parents instruct, and any health concern reported to parents immediately.

What is the difference between daytime and live-in childcare?

Daytime childcare follows a fixed 6, 8, 9 or 10-hour schedule and the caregiver goes home. Live-in childcare means the caregiver lives with you and can help early and late within agreed hours, with uninterrupted sleep. Live-in needs a private space.

Can a nanny help with school routines?

Yes, if agreed. Nannies commonly help children get ready, pack tiffins, follow homework and activity schedules and keep bedtime routines. Agree who may collect the child from school.

How are childcare requirements assessed?

A Maidvy advisor asks about your child's age, routine, languages, household tasks, hours and arrangement. This shapes which profiles are shared. Clear written routines help match the right caregiver.

What questions should parents ask during interviews?

Ask which ages they have cared for, how they calm a crying baby or handle tantrums, what activities they do, and what they would do if the child is unwell. The right answer to the last is to inform parents immediately.

What is the replacement process for childcare roles?

The same plan-based Replacement Policy applies: up to 2 replacements on the Daytime Plan and up to 3 on the 24×7 Live-In Plan during the active plan, generally within 2 to 15 working days, not guaranteed.

What is a Japa maid?

A Japa maid is an experienced helper who supports a mother and newborn in the weeks after delivery. She handles newborn routines such as bathing, changing, settling and, where experienced, traditional massage, and helps the mother rest. It is non-medical support.

What does a Japa maid do?

Newborn bathing, massage where the family wishes, changing, burping and settling, helping with feeds as the family and doctor advise, sterilising baby items, baby laundry, and supporting the mother's rest and meals as agreed.

How is a Japa maid different from a nanny?

A Japa maid supports the mother and newborn during the postnatal weeks. A nanny supports an older baby or young child's ongoing routine. Many families move from a Japa maid to a baby caretaker, and later a nanny.

How can families arrange postnatal support?

Start a few weeks before the due date. Share the expected date, daytime or live-in preference and household practices. Interview shortlisted profiles and keep your advisor updated if the date changes.

What is the typical duration of Japa maid services?

Japa support is fixed-term and usually covers the weeks after delivery. The exact duration is agreed with the family at the start.

What duties are included and excluded for a Japa maid?

Included: newborn routines and non-medical support for the mother as agreed. Excluded: medical or nursing care, wound or stitch care, giving medicines on her own, and decisions about the baby's health, which stay with your doctor.

Does a Japa maid provide medical treatment?

No. A Japa maid is not a nurse, midwife or lactation consultant. Fever, jaundice, feeding difficulty, pain or any health concern must go to your doctor.

How can parents choose suitable newborn support?

Confirm how many newborns she has cared for, experience after caesarean deliveries or with twins if relevant, how she manages night feeds and the mother's rest, and agree the boundary with medical care.

How can I hire a home cook?

List meals, number of people, cuisine and dietary needs, then choose hours. Maidvy shares matched profiles and coordinates interviews. Agree a few days of feedback on taste after joining.

What is the difference between a cook and a professional chef?

A cook prepares everyday home meals. A professional chef suits elaborate, multi-cuisine menus, plating and entertaining. Choose by the standard and variety of meals you need.

Can I request vegetarian or non-vegetarian cooking?

Yes. Share whether you need vegetarian, non-vegetarian, eggetarian or Jain cooking, regional cuisines and any doctor-advised diet, so profiles are matched accordingly.

What cooking responsibilities should be agreed in advance?

Meals and timings, number of people, cuisine, diet and allergies, grocery planning, kitchen cleaning after cooking, hygiene practices and how leftovers are stored.

Can cooks work daytime or live-in?

Yes. Cooks can work 6, 8, 9 or 10-hour daytime schedules or live in. Live-in suits households with very early breakfasts and late dinners, with agreed hours and rest.

How are a cook's working hours and salary finalised?

Hours are chosen from the daytime schedules or live-in. The salary is agreed directly between your family and the cook based on experience, cuisine, meals, hours and location. It is separate from Maidvy's fee.

How can I hire an elder care attendant?

Share your parent's routine, mobility needs, languages and the hours or live-in arrangement you need. Maidvy shares matched profiles and coordinates interviews. Involve your parent in the choice where possible.

What is the difference between an elder care attendant and a qualified nurse?

An elder care attendant provides non-medical help with daily living: walking, bathing, dressing, meals, reminders and company. A qualified nurse provides clinical care such as injections or wound dressing. Maidvy arranges attendants, not nurses.

What non-medical assistance can an attendant provide?

Help with walking and transfers, bathing, dressing and toileting, meals, medicine reminders as the family instructs, walks, companionship and keeping the family updated.

Can attendants help with mobility and daily routines?

Yes. Supporting safe movement, getting ready, meals and daily routines are core tasks. Share mobility needs and doctor instructions in writing.

What responsibilities are excluded for attendants?

Clinical procedures such as injections, IV, wound or catheter care, changing medicines or doses, and diagnosis. These need a qualified healthcare professional.

How can families discuss individual care requirements?

Request a callback or book online and describe the routine, mobility, diet, languages and hours. Ask the treating doctor which level of care is needed before choosing.

How do I submit a requirement?

Use the Book Now form, request a callback, call or WhatsApp Maidvy. Share the role, city, hours or live-in arrangement, household size and any special needs.

Is an advance payment required?

Yes. A ₹5,900 booking advance (₹5,000 + 18% GST) confirms the booking so sourcing can begin. It is adjusted against your total plan fee.

How does worker shortlisting work?

After the booking is confirmed, Maidvy's allocation team matches available helper profiles to your requirement and shares them with you, usually over WhatsApp or email.

Can I interview shortlisted candidates?

Yes. Audio or video interviews with shortlisted candidates are coordinated at a suitable time before you finalise.

Are interviews conducted through Google Meet?

Interviews are by audio or video call; Google Meet is commonly used. Your advisor shares the details for each interview.

What happens after a candidate is selected?

You confirm the helper, the balance fee becomes payable as per the booking terms, and Maidvy coordinates the joining date and deployment logistics. Share your duty sheet before the first day.

When is the remaining agency fee payable?

The balance is payable after profile sharing or finalisation and the audio or video interview stage, as per the booking terms.

How long does deployment take?

Deployment generally takes between 2 and 15 working days, depending on the role, city, availability and requirements. It is an estimate, not a guarantee.

What happens if a candidate declines?

Maidvy continues the search and shares further suitable profiles. Changed requirements, such as different hours or languages, can lengthen the timeline.

How are urgent requests handled?

Urgent requests are prioritised. The booking advance stays ₹5,900. Deployment within 24 hours depends on availability and confirmation by Maidvy's operations team and is not guaranteed.

What are Maidvy's agency charges?

Daytime Plan: ₹15,000 + 18% GST = ₹17,700. 24×7 Live-In Plan: ₹25,000 + 18% GST = ₹29,500. The ₹5,900 booking advance is adjusted against the total fee.

Is GST included?

GST at 18% applies to Maidvy's service fee. The plan totals shown, ₹17,700 and ₹29,500, include GST, and a GST invoice is issued for payments.

What is the difference between agency fees and worker salary?

The agency fee pays Maidvy for sourcing, verification as applicable, interviews, deployment support and replacements. The worker salary is paid by you directly to the helper each month and is agreed between you.

Who pays the worker salary?

The family pays the helper's salary directly to the helper. Salary is not paid to Maidvy and is not refundable through Maidvy.

When is the advance payable?

When you confirm the booking. Sourcing begins after the ₹5,900 advance is received.

What does the service plan include?

Requirement consultation, matched profiles, identity and available document verification as applicable, interview coordination, deployment support, a Relationship Manager, plan-based replacements and WhatsApp and phone support, Monday to Saturday, 10:00 to 18:00.

Are there any additional expenses?

Not from Maidvy beyond the plan fee. Separately, the family pays the helper's salary and, for live-in staff, meals and accommodation, plus any travel costs agreed for a relocating helper.

Where can I review the official pricing and payment policies?

On the Pricing page and the Payment Policy. Refunds are covered by the Refund & Cancellation Policy.

How does Maidvy assess worker identity?

Maidvy carries out identity and available document verification as applicable before profiles are shared, using a government-issued identity document and address details.

What documents are checked?

A government-issued identity document, address indicators and, where available, references from past engagements.

Is police verification part of the process?

Police verification is not automatically included. It can be assisted on request as per applicable local rules, and many city police departments offer domestic help verification that families can apply for.

At what stage does verification occur?

Identity and document checks happen before profiles are shared. Documents are shared with the family after booking and interview confirmation, subject to the helper's consent.

Does verification guarantee future worker conduct?

No. Verification reduces risk but cannot guarantee anyone's future conduct. Sensible household practices, such as securing valuables and clear rules, remain important.

What responsibilities remain with the customer?

Keeping valuables secure, agreeing house rules, providing safe working conditions, paying the agreed salary on time, never withholding the helper's documents and following the Customer Code of Conduct.

How can customers report safety concerns?

In an emergency, call 112. For a concern about a helper, contact your Relationship Manager or Maidvy support immediately, or raise it on the Support page.

What is Maidvy's replacement policy?

During an active subscription, if the placed helper cannot continue, is unsuitable for the agreed work or leaves, you can request a replacement. Requests are verified and approved under the Replacement Policy.

How many replacements are available?

Up to 2 on the Daytime Plan and up to 3 on the 24×7 Live-In Plan, during the active plan. Unused replacements lapse when the plan ends.

How can I request a replacement?

Through the Replacement Request form, Maidvy support, WhatsApp or your Relationship Manager. Include your booking reference and the reason.

What is the expected replacement timeline?

Generally 2 to 15 working days. Depending on location, requirements, availability, languages, experience or festive seasons, it can take longer, up to 55 working days. Timelines are indicative, not guaranteed.

What happens if a worker leaves?

Inform Maidvy promptly. If your plan is active and eligible, a replacement request is processed under the Replacement Policy.

Under what conditions is a refund applicable?

Refunds depend on the service stage. Before profile sharing, the highest refund may be available after charges; after profiles or interviews, a partial or limited refund may apply. After successful deployment, the fee is generally non-refundable and the Replacement Policy applies.

What happens after shortlisting or deployment?

Once sourcing, matching and interviews have taken place, refunds are limited because that work has been done. After deployment, the main remedy is replacement during the active plan.

What can make a replacement request ineligible?

Abuse, harassment or discrimination against the helper, unsafe conditions, not providing the agreed salary or facilities, unagreed duties, hiring the helper outside Maidvy, outstanding payments or false information.

How can customers escalate unresolved issues?

Write to the Grievance Officer at Support@Maidvy.com. Maidvy aims to acknowledge grievances within 7 business days and resolve them within 15 business days thereafter.

How do I contact Maidvy?

Call or WhatsApp +91 92899 72093, email Support@Maidvy.com, or request a callback. Support is available Monday to Saturday, 10:00 to 18:00 IST.

How do I request a callback?

Use the Request a Callback button on any page, share your name, phone, city and requirement, and a Maidvy advisor will call you during business hours.

How can I raise a complaint?

Use the Support page or WhatsApp; you receive a case reference. Unresolved complaints can be escalated to Support@Maidvy.com under the Grievance Redressal Policy.

How do I submit a replacement request?

Use the Replacement Request form with your booking reference, or contact your Relationship Manager.

Where can I find my booking details?

Sign in to your Customer Dashboard to view booking, payment, replacement and complaint status.

How can I access my customer account?

Log in with the email you used to book. If you do not have an account, register, or reset your password from the login page.

How can I hire a 24-hour maid in Gurgaon?

Maidvy arranges 24-hour live-in maids across Gurgaon (Gurugram) on the 24×7 Live-In Plan (₹25,000 + 18% GST = ₹29,500). Share your sector or society, duties and room arrangement, interview shortlisted profiles, and prepare a private space before joining.

Where can I find live-in maid services in Noida?

Maidvy serves Noida as an operating service area and arranges live-in maids on the 24×7 Live-In Plan, with agreed working hours, rest and a weekly off. Book online or request a callback to start.

How can I arrange a baby caretaker in Delhi?

Share your child's age, routine and hours. Maidvy arranges daytime (6, 8, 9 or 10 hours) or live-in baby caretakers across Delhi, with audio or video interviews before you decide.

Are Japa maid services available in Gurgaon?

Yes. Maidvy arranges Japa maids in Gurgaon for non-medical newborn and postnatal support, daytime or live-in. Start a few weeks before the due date.

How do I hire a cook in Faridabad?

List meals, cuisine and diet, choose daytime hours or live-in, and interview shortlisted cooks. Maidvy serves Faridabad as an operating service area.

Can I request an elder care attendant in Ghaziabad?

Yes. Maidvy arranges non-medical elder care attendants in Ghaziabad, daytime or live-in. Share your parent's routine and mobility needs to begin.

Is a full-time maid available in Greater Noida?

Yes. Maidvy arranges full-time maids in Greater Noida on 8, 9 or 10-hour daytime schedules under the Daytime Plan (₹15,000 + 18% GST = ₹17,700).

Can I hire a nanny in Bengaluru?

Yes. Maidvy arranges nannies in Bengaluru on daytime schedules or live-in, with interviews before you finalise.

Does Maidvy provide house maids in Mumbai?

Yes. Mumbai is an operating service area. House maids are available on 6, 8, 9 or 10-hour schedules or live-in.

Can I find domestic help in Pune or Kolkata?

Yes. Pune and Kolkata are operating service areas for Maidvy's daytime and live-in roles. Maidvy does not have physical offices there; its registered office is in Bengaluru.